Letter to the Editor HCR - We Never Defaulted

To the Editor:

The Schoharie News published a piece recently about Schoharie County’s sale of its Certified Home Health Agency to HCR Home Care. Unfortunately, your article included misstatements about HCR.

For example, your article claimed that HCR was defaulting on payments to other counties in 2011. The fact is that HCR never defaulted on a single payment, and today we maintain strong relationships with each of these counties. In fact, they refer our agency to other entities.

HCR is proud to provide home health services to the people of Schoharie County, through our team of local registered nurses, physical, occupational and speech therapists, medical social workers and home health aides.

Our client service and quality of care are routinely recognized nationally and statewide:

HCR Home Care of Schoharie County was recently listed in HomeCare Elite, which names the top 25 percent of agencies nationwide, based on such performance measures as quality patient outcomes and patient satisfaction ratings.

An independent survey commissioned by the federal government gave HCR of Schoharie County high marks for patient care quality and patient satisfaction, exceeding New York state and national averages in numerous categories.

Clearly, Schoharie County and its residents are benefiting from the CHHA sale to HCR. The people of Schoharie County can be assured that when they choose HCR, they will receive the highest possible quality care.

Sincerely yours,

Elizabeth Zicari, RN BSN CENP Jacklyn R. Losie, RN, AS

Vice President of Clinical Services Director of Patient Services

HCR Home Care HCR Home Care of Schoharie County