SENIOR SOCIAL SERVICES SYSTEMS COORDINATOR Civil Service Exam Announcement

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DELAWARE COUNTY PERSONNEL OFFICE ANNOUNCES  

PROMOTIONAL EXAMINATION FOR 

SENIOR SOCIAL SERVICES SYSTEMS COORDINATOR 

EXAM # 23210 

DATE ISSUED DATE OF EXAMINATION LAST FILING DATE March 9, 2023 April 17, 2023 - May 18, 2023 April 4, 2023 

NOTICE: ONLY APPLICATIONS SUBMITTED TO THE DELAWARE COUNTY PERSONNEL OFFICE WILL BE  CONSIDERED FOR THIS EXAMINATION. 

SOCIAL DISTANCING GUIDELINES WILL BE FOLLOWED 

EXAMINATION FEE: A fee of $15.00 is required for each separately numbered examination for which you apply. The required fee MUST  accompany your application and be in our office by 4:30pm on the last filing date or you will not be approved to take the examination. Send or  deliver your certified check or money order payable to the Delaware County Personnel Office. Write the examination number(s) on your check  or money order. ****PERSONAL CHECKS WILL NOT BE ACCEPTED.**** No refund of fees will be allowed whether or not you meet  the minimum qualifications. You are urged to compare your qualifications carefully with the requirements for admission and file only for those  examinations for which you are clearly qualified. 

EXAMINATION FEE WAIVER: A waiver of examination fee will be allowed if you are unemployed and primarily responsible for the  support of a household. In addition, a waiver of examination fee will be allowed if you are determined eligible for Medicaid, or receiving  Supplemental Security Income payments, or Public Assistance (Temporary Assistance for Needy Families/Family Assistance or Safety Net  Assistance) or are certified Job Training Partnership Act/Workforce Investment Act eligible through a State or local social service agency. All  claims for examination fee waiver are subject to verification. If you can verify eligibility for examination fee waiver, complete a  ARequest for Examination Fee Waiver and Certification@ form and submit it with your application by the Last Filing Date as listed on  the Examination Announcement. ARequest for Examination Fee Waiver and Certification@ forms may be obtained in the Personnel  Office or online at www.delcony.us click on departments and then personnel. Waivers will not be considered if filed after the last filing  date. 

LOCATION OF POSITION: Delaware County Department of Social Services, Delhi, NY 13753 

SALARY: $48,570.00 - $52,758.00 

DUTIES: This is an important technical position involving responsibility for planning, maintaining, directing, training on, and coordinating  the use of the department’s electronic case recording and automated case management hardware and software system. The work requires  frequent interaction with Department computer users for training and problem-solving purposes; The work is performed under the general  direction of higher-level administrative employees; Trains and oversees contractual casework assistant staff; Does related work as required. 

REQUIREMENTS TO TAKE THIS EXAMINATION: Candidates for this examination must have 6 months of permanent status immediately preceding the date of the written test as a Social Services Computer Technician in the Delaware County Department of Social  Services. 

A. Bachelor’s Degree in Computer Science, Computer Technology, Computer Repair, or related field, OR; 

B. Associate’s Degree in Computer Science, Computer Technology, Computer Repair or related field, and two years full-time paid or  equivalent part-time experience in the installation and maintenance of computers and related peripheral equipment OR;  C. Four years full-time paid or equivalent part-time paid experience in the installation and maintenance of computers and related peripheral  equipment, OR; 

D. An equivalent combination of training and experience as defined by the limits of A, B and C above. 

NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as  an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational  institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable  companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required  evaluation fee 

RESUMES WILL NOT BE ACCEPTED AS A SUBSTITUTE FOR YOUR APPLICATION BUT WILL BE ACCEPTED only AS AN  ADDITION TO YOUR APPLICATION. 

NOTE: Unless otherwise specified, all required experience must be fulltime paid or its parttime paid equivalent. You are responsible for  submitting an accurate, adequate and clear description of your experience. Omissions or vagueness will NOT be interpreted in your  favor. Applicants for examination must meet all minimum qualifications on or before the examination date with no tolerances allowed. If an  applicant lacks the required experience or has not completed all required training at the time he/she submits an application, but is serving in a  qualifying position or will complete all required coursework by the date of the examination, he/she may be approved conditionally to take an  examination, pending verification of successful completion of all experience and training requirements. 

NOTE: Rating of seniority is based on the length of continuous permanent classified service in the jurisdiction, with points added to an  Eligible's passing score for each appropriate five year period or fraction thereof in accordance with the following schedule: Less than 1 year..0  points; 1 year up to 6 years..1 point; Over 6 years up to 11 years..2 points; Over 11 years up to 16 years..3 points; Etc. 

SUBJECT OF EXAMINATION: 

The examination will consist of two parts: a rated evaluation of training and experience and a qualifying PC-administered test. You  must pass the evaluation of training and experience in order to take the qualifying PC-administered test. You must pass both tests in order to be  considered for appointment. Only your rating on the evaluation of training and experience will be considered when computing final scores.

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Rated Evaluation of Training and Experience: You will complete a questionnaire that asks for specific information on your information  technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a  significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your  information. The information you provide about your experience will be rated against the following areas: 

Computer Programming Help Desk 

User Support Network Administration 

Business/Systems Analysis Microcomputer Repair 

Qualifying Tests: 

Qualifying Multiple-Choice Test of Logical Reasoning and Interpreting Instructions for Computer-Related Positions: These questions  test for ability to reason logically and interpret instructions in a computer-related context. They cover verbal and quantitative reasoning,  flowchart interpretation and applying written directions. The verbal and quantitative reasoning questions include logical implications (e.g., if A  and B, then C) and relations (e.g., greater than). Knowledge of addition, subtraction, multiplication and division is necessary, but neither  mathematical sophistication nor computational speed is needed. The flowchart interpretation questions require prior knowledge of flowchart  conventions. The interpreting instructions questions provide the instructions and specific rules for applying them. All the information needed to  answer the questions is presented with the questions. 

Qualifying Simulation Test on Working Effectively with Others to Solve Job-Related Problems: This test requires candidates to assume  the role of a staff member in an Information Technology work group who is working with colleagues during a time of change in policy or procedure, in a particular agency. During the test, candidates will be required to deal with obstacles within the working environment, which  includes peer relations and the demands of handling multiple tasks. Candidates will be required to demonstrate the ability to be flexible,  creative and persistent as a team player. They will also need to demonstrate the ability to cooperate, show initiative, and establish positive  working relationships with peers and administrators. 

Qualifying Simulation Test of User Support and Training: The test requires candidates to assume the role of a staff member in a Help Desk  support unit. Candidates will be presented with a user’s problem. During the course of handling the problem, candidates will be required to:  demonstrate communication skills, apply troubleshooting practices and tools, determine the appropriate level of training needed by the user,  and educate the user on the proper use of computers. 

Qualifying test scores may be banked and applied to future examinations for titles that require the same test plan. 

NOTICE TO CANDIDATES: Unless otherwise notified, you are permitted to use quiet, hand-held, solar/battery powered calculators.  Calculators with typewriter keyboards, Spell Checkers, Personal Digital Assistants, Address Books, Language Translators, Dictionaries or any  similar devices are prohibited. You may not bring books or other reference materials. 

This examination is announced and will be rated in accordance with Section 23-2 of the Civil Service Law. The provisions of the New York  State Civil Service Law, Rules and Regulations dealing with the rating of examinations will apply to this examination. 

Applications for examination can be obtained from the Delaware County Personnel Office, One Courthouse Square, Suite #2, Delhi, New York 13753. ALL  RELEVANT INFORMATION MUST BE CONTAINED IN YOUR APPLICATION. RESUMES WILL NOT BE ACCEPTED AS A SUBSTITUTE  FOR YOUR APPLICATION BUT WILL BE ACCEPTED ONLY AS AN ADDITION TO YOUR APPLICATION. A separate application must be filed  for EACH examination for which you apply. Applications must contain the correct examination title and/or number in order to be considered. The Delaware  County Personnel Office reserves the right to accept or to reject applications/fees submitted/postmarked after the last announced filing date. The Delaware  County Personnel Office is NOT responsible for lost or misdirected mail. 

APPLICATION DEADLINE POLICY: All completed applications along with application fees or proofs of waiver must be submitted to the Delaware  County Personnel Department by 4:30pm on the date of last file as listed on the Examination announcement. Applications received via U.S. Mail will be  accepted only if received on or before the last file date. Applications that are received after the Application Deadline and are not received in the Personnel  Department by the last file date will not be accepted.  

REASONABLE ACCOMMODATIONS, SPECIAL ARRANGEMENTS, ALTERNATE TEST DATES, MILITARY PERSONNEL: If you require reasonable accommodations as a disabled person, or special testing arrangements as one in need of religious accommodation, or are an alternate  test date candidate (in accordance with Alternate Test Date Policy), or an active member of the military away from the area on the scheduled test date, clearly  indicate this fact on the application. All such requests must be supported by appropriate documentation. If you are unable to take this examination due to an  emergency situation, and you wish an alternate test date, you MUST call the Delaware County Personnel Office, with your request, by noon of the Monday  following the test date. 

***Religious Accommodation***Most written tests are held on Saturdays. If you cannot take the test on the announced test date due to a conflict with  religious observance or practice, check the box under ASpecial Arrangements.@ We will make arrangements for you to take the test on a different date (usually  the following Monday). 

***Handicapped Persons:***If special arrangements for testing are required, please indicate this on your application. 

***Active Duty Military Personnel:***Pursuant to Section 243b of the Military Law, applicants who are unable to take this exam on the regular exam date  because of active military duty may be eligible to take a special military makeup examination. If you are on active military duty and unable to take this exam  on the regularly scheduled exam date, please indicate this on your application. You will then be sent additional information regarding a military makeup exam. ***Veterans or Disabled Veterans:*** Who are eligible for additional credit must submit an application for veteran=s credit with their application for  examination or at any time between the dates of their application for examination and the date of the establishment of the resulting eligible list. Applications for  veteran=s credit are available from this office. Veteran=s credits can only be added to a passing score. Effective January 1, 1998, the State Constitution was  amended to permit a candidate currently in the armed forces to apply for and be conditionally granted veteran=s credit in examinations. Any candidate who  applies for such credit must provide proof of military status to receive the conditional credit. No credit may be granted after the establishment of the list. It’s the responsibility of the candidate to provide appropriate proof, as defined in Section 85 of the Civil Service Law, and that the candidate received an  honorable discharge or was released under honorable conditions in order to be certified at a score including veteran=s credits. ***Children of Firefighters and Police Officers Killed in the Line of Duty***In conformance with section 85-a of the Civil Service Law, children of  firefighters and police officers killed in the line of duty shall be entitled to receive an additional ten points in a competitive examination for original  appointment in the same municipality in which his or her parent has served. If you are qualified to participate in this examination and are a child of a firefighter  or police officer killed in the line of duty in this municipality, please inform this office of this matter when you submit your application for examination. A  candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit  eligibility. However, no credit may be added after the eligible list has been established. 

DELAWARE COUNTY IS AN EQUAL DELAWARE COUNTY PERSONNEL OFFICE EMPLOYMENT OPPORTUNITY EMPLOYER CARRARA KNOETGEN, PERSONNEL OFFICER 

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