Info & Support

User Guide

This document describes the different roles, processes, and features that are available and how to access and use them

Guide Overview

This guide shows help topics and account tools that apply to you. Staff and administrative tools are only listed for people who can use them.

Sign in to see the account tools available to you.

Frequently Asked Questions

Common starting points for readers, members, subscribers, patrons, and advertisers.

I am a legacy subscriber. How do I access the newspaper online?

Create a free member account using the signup form. Staff can connect eligible legacy print or digital subscriptions to the web account so you do not need to purchase the same subscription twice.

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How do I subscribe to the newspaper?

Sign in or create a free member account, then use the subscription option on your dashboard or the subscriber page. Digital and print subscriptions are available.

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How do I create a free member account?

Start with the signup form, verify your email address with the code we send, and keep your password private. Staff will never ask you for your password.

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How do I submit content for possible publication?

Create a free member account, then submit a news article, photo album, or photos as a draft. Staff review member drafts before publication. Approved business representatives use event and press release tools for their organization.

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How do I get help from staff?

Use the contact form for account, subscription, advertising, announcements, and general support questions. If you are signed in, you can also open a support ticket from your account so staff can track the request and follow up in one place.

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Do I need a business account to place an announcement?

No. Obituaries, birth announcements, graduation announcements, engagement and wedding announcements, and ordinary classifieds can be placed by individuals. Sign in or join free, choose the ad type, save it, and pay securely. Staff then prepares print items for the newspaper.

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Which ads need an approved company or organization?

Print display ads, legal notices, LLC listings, county directory profiles, and Benefactor Sponsorships are connected to an approved company or organization. Announcements and ordinary classifieds do not require one.

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What is a Benefactor Sponsorship?

Benefactor Sponsorships are annual packages for eligible local businesses and organizations. A one-time $4,000.00 online payment supports independent local news and gives the sponsor steady visibility through its county directory profile, print presence, and staff-managed promotion.

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How do I place an LLC Listing?

Start from Legal Notices and choose LLC Listing. Sign in or create a free member account, then add or connect the company responsible for the notice. Once connected, enter the notice copy, review it, and pay securely. Staff prepares the listing for print, manages the publication run, and attaches the notarized affidavit when the run is complete. We can help with publication steps, but we cannot provide legal advice.

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Why should someone pay one hundred dollars for a subscription when the paper is priced at one dollar at retailers?

The $1 newsstand price keeps the paper accessible, but it does not cover the full cost of producing and delivering local news.

Subscriptions help pay for reporting, editing, printing, delivery, postage, and the local digital platform that connects readers, advertisers, and community contributors.

Subscribers also receive benefits that newsstand buyers do not:

  • Home or business delivery
  • Full digital access to the e-edition
  • Subscriber-only website features
  • A completely ad-free, tracker-free online experience
  • Support for independent local journalism
  • Friendly service from local staff

Subscriptions are one of the clearest ways to help keep The Mountain Eagle locally owned, useful, and sustainable.

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Account Roles

These descriptions explain the parts of the site that apply to your account.

Public Visitor

A reader visiting public pages such as articles, events, legal information, weather, and support resources.

Available Tools

These links are based on the tools available to your account.

Public Reading & Information

Public resources available without signing in.

Read published articles

Browse original reporting, features, event posts, press releases, and public article pages without a web paywall.

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Review scheduled area events

Use the upcoming-events list to find community meetings, public events, local gatherings, and deadlines.

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Browse public announcements

Read recent obituaries, birth announcements, graduation notices, and engagement or wedding announcements.

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Check regional weather

Review current conditions and regional forecasts for the Mountain Eagle coverage area.

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Listen to streaming radio

Open the radio stream when available for live or scheduled audio programming.

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View photo albums and media

Browse public photo albums, images, and visual coverage published by the newsroom.

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Explore county guides

Read county guide pages for regional orientation, local directories, profiles, and useful community links.

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Review support and legal information

Access privacy, terms, copyright, cookie, security, payment, and email preference information.

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Contact The Mountain Eagle

Send a question or request to staff using the contact form.

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Create a member account

Create a free member account, verify your email address, and use your dashboard to choose the tools you need.

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Subscribe to the newspaper

Choose a digital or print subscription from your member dashboard or the subscriber page.

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Use RSS and sitemaps

RSS and sitemap resources are available for readers and search engines that follow public articles.

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Member & Subscriber Workflows

Account and subscription tasks shown only when your account can use them.

Claim an existing county profile

If a county directory profile already represents your business, organization, or service, request ownership from the profile page so staff can review and assign it.

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Ads, Notices, and Announcements

Reader and patron tools for paid notices and ads.

Place a legal notice

Connect to an approved company or organization, choose the legal notice type, enter the notice copy, and complete payment. Staff will prepare the notice for print and attach the affidavit when the run is complete.

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Submit an announcement

Choose an obituary, birth, graduation, or engagement announcement. Create the announcement, save it, and pay securely. When online display is included, it publishes after payment and staff prepares print items for the newspaper.

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Become a Benefactor

Eligible local businesses and organizations can start an annual Benefactor Sponsorship from their advertiser profile. Sponsorships require a one-time $4,000.00 online payment and include public profile visibility, digital subscription benefits for authorized members, staff-supported promotion, and a discount on qualifying print display ads.

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Editorial and Service Boundaries

The Mountain Eagle keeps advertising, reader services, and newsroom decisions separate. Advertising does not purchase editorial coverage, and staff tools are limited to the people responsible for those tasks.