Info & Support
This document describes the different roles, processes, and features that are available and how to access and use them
This guide shows the help topics, roles, and workflows that are relevant to your current account. Protected staff and administrative processes are only listed when your account is authorized to use them.
Common starting points for readers, subscribers, contributors, and patrons.
Create a free member account using the signup form. Staff can connect eligible legacy print or digital subscriptions to the web account so you do not need to purchase the same subscription twice.
Open this workflowUse the subscribe options on the About page. Digital and print subscription options are available, with print rates depending on whether the delivery address is inside or outside our service area.
Open this workflowStart with the signup form, verify your email address with the code we send, and keep your password private. Staff will never ask you for your password.
Open this workflowCreate a member account first, then contact staff or complete the contributor workflow when available to your account. Staff review submissions before they are used in the newspaper.
Open this workflowUse the contact form for account, subscription, advertising, legal notice, obituary, and general support questions. Include enough detail for staff to route the request correctly.
Open this workflowRoles are shown only when they are public, match your account role, or are below your current authorization level.
A reader, search crawler, or other unauthenticated visitor using public pages such as articles, events, legal information, weather, and support resources.
Each process below is filtered through the same route authorization checks used by the platform.
Public resources available without signing in.
Browse original reporting, essays, features, and public article pages without a web paywall.
Go to workflowUse the events calendar to find community meetings, public events, local gatherings, and deadlines.
Go to workflowReview current conditions and regional forecasts for the Mountain Eagle coverage area.
Go to workflowOpen the radio stream when available for live or scheduled audio programming.
Go to workflowBrowse public photo albums, images, and visual coverage published by the newsroom.
Go to workflowUse public feeds and topic pages to follow additional regional information sources.
Go to workflowRead county guide pages for regional orientation, local context, and useful community links.
Go to workflowAccess privacy, terms, copyright, cookie, security, payment, and email preference information.
Go to workflowSend a question or request to staff using the contact form.
Go to workflowCreate a free account and verify your email address to unlock member workflows.
Go to workflowChoose a digital or print subscription from the subscription options on the About page.
Go to workflowRSS feeds and sitemaps are available for readers, aggregators, and search engines that follow public content.
Go to workflowThe Mountain Eagle separates reader, subscriber, contributor, advertising, staff, and administrative responsibilities so that newsroom integrity, customer service, and platform operations remain clear. Advertising and patron activity does not purchase editorial coverage, and staff workflows are limited to the accounts responsible for those tasks.
User Guide
